Shipping Policy
SHIPPING
$4.00 flat shipping for orders shipped within the USA. $8.00 for Priority upgrade.
GIFT CARDS
Gift cards are sent digitally. There is no shipping + handling charge.
ORDER PROCESSING
Our items are made to order and turn around time is posted on the listing. Please allow 1-3 business days for all ready to ship items. Shipping time depends on USPS, UPS and Fed Ex. Please email us to upgrade to an expedited form of shipping if you require faster delivery. Order processing does not include the time it takes to ship your order. It is the time it takes for us to make your order.
Subscription Boxes start shipping the same day each month. Please refer to your subscription account for details.
PLEASE NOTE: If we have posted notice that we are out of town for a trade show, your order will not be worked on until we arrive back from our trip. The rush order processing time will start on the first day back, not from when the order was placed.
COMBINING ORDERS
Due to the volume of our orders and vendor show schedule, we are unable to hold and combine orders to ship in one package.
SHIPPING ADDRESS
We only ship to the address the customer enters in the cart on check out. Please contact us immediately if you have made an error to your address, your order will be canceled and refunded. Once your refund is complete, please repurchase your order with the CORRECTED address. We cannot manually change the address for you. Incorrect shipping addresses due to the client's error will not be refunded once shipped. Replacements can be purchased for full price.
RETURNED PACKAGES
We are not responsible if a package is shipped back to us for an incorrect or undeliverable address. Once the package is received back, we will invoice you for shipping and reship your order. Orders that previously received free or discounted shipping, will not receive free or discounted shipping to reship the returned package.
TRACKING EMAILS
Once a label has been printed, your account will automatically be updated with your tracking. You can log into your account to view your tracking at anytime. You will also receive a shipping email with your tracking. Please be aware it still may be be a few days before your tracking is updated by the shipper.
DOMESTIC SHIPPING UPGRADES
The listed shipping times are only an estimate given from USPS, UPS and FedEx. These are not a guaranteed delivery date service. Shipping times are out of our control and can experience heavy delays during holidays and inclement weather. There will be no refunds for packages not received within those estimated times.
Overnight Express shipping with FedEx is a guaranteed service. This is for SHIPPING TIME ONLY, not order processing. This upgraded service does not change the processing time of your order. Once packages are picked up from us in the afternoon, they should be delivered by the posted time. If your order fails to be delivered by then, please contact us. Shipping times are out of our control and can experience heavy delays during holidays and inclement weather. There will be no refunds for packages not received within those estimated times. However, we will refund your express shipping upgrade. Please contact us for a shipping quote for FedEx Overnight Express shipping.
SHIPPING & PACKAGE DELIVERY ISSUES
If your package happens to be lost or stolen, here is what you should do:
Lost: If the tracking on your order hasn't updated for 10 business days or more after it's been accepted by USPS, UPS or Fed Ex, please email us with your order number. We will put a trace on the package. If the trace doesn't find your package, we will file an insurance claim with the shipping provider for a refund. We will reship your exact order to you. Order refunds are not available for lost packages. In the event an item is discontinued, we will issue a refund for that item only if you would not like a substitution. Made to order items will be remade and shipped according to their posted turn around time.
Missing/Stolen Orders: If the tracking on your order shows delivered, but you did not receive your order, you must contact your local USPS, UPS or FedEx hub/office with your tracking numbers. They will be able to put a GPS trace on your package to see exactly where it was delivered. Once the GPS trace is completed and if the shipping carrier shows they misdelivered your package, they will go back and attempt to retrieve the package with a call tag. If retrieval is successful, they will redeliver.
If unsuccessful, please send us that document so we can file an insurance claim. We will reship your exact order to you. Order refunds are not available for lost packages. In the event an item is discontinued, we will issue a refund for that item only if you would not like a substitution. Made to order items will be remade and shipped according to their posted turn around time.
If the trace shows your package was indeed delivered to your shipping address provided, please file a police report for your stolen package. Since your order shows delivered, we are unable to file an insurance claim or offer a refund or replacement for stolen packages.
Misdelivered Orders: We only ship to the address the customer enters in the cart on check out. If a package is shown delivered but the customer made an error with their address, please contact us. The package should be returned to sender. Once received we will invoice for shipping to reship your order. If you received free shipping on your order, you will be invoiced according to your package size and insurance. Refunds and replacements are not available for return to sender orders.
PACKAGE REFUSAL/RETURN TO SENDER
Due to the nature of our products, we are unable to accept refused packages or packages marked "return to sender" for a forced refund. If we receive your package back because it was refused for any reason such as refusal to pay custom's fees, marked undeliverable as addressed, moved with no forwarding, return to sender, etc, the package will be destroyed.
Updated: June 4, 2024.